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The participant experienced expressed problem about potential difficulties along with his bank's transfer limit. nonetheless, he later confirmed that he had received his withdrawal. We had marked the complaint as 'solved' in our procedure.
The player from Chile were having difficulties to confirm her account for your earlier month, despite many interactions Along with the click here On line casino. She continuously obtained automatic e-mail stating the verification excellent wasn't enough. The On line casino experienced clarified they had received some documents but ended up even now awaiting supplemental essential types, such as a photograph of your back again of her ID and also a selfie along with her Keeping her ID and lender card.
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The participant from Chile, who needed to sign-up a new card because her earlier 1 were stolen, was asked with the On line casino to supply banking documents each day. The casino had not accepted these paperwork nevertheless, along with the participant was not able to get her twelve,000,000 pesos winnings.
The participant from Chile submitted a withdrawal ask for lower than two months prior to calling us. Winnings haven’t been obtained as many as today. The criticism was rejected as the participant did not respond to our messages and queries.
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immediately after some back and forth conversation plus the mediation in the issues Team, the casino experienced processed and credited every one of the player's requested withdrawals to her account. The participant had confirmed the receipt of her winnings but had expressed her dissatisfaction Together with the delay and installment payment method. The problem experienced eventually been resolved, and also the grievance had been marked as 'fixed' during the system.
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The participant from Chile seasoned delays in withdrawing revenue with the On line casino. Irrespective of remaining initially knowledgeable the withdrawal would get there by July 6th, the date was pushed to July tenth, leaving the participant disappointed Using the lack of distinct info and extensive hold out instances.
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Esto es lo que le podemos recomendar en esta etapa: puede crear nuevas solicitudes de retiro utilizando otros detalles bancarios o seleccionar otro método de pago.
The player from Chile desired to close his account at an online casino, even so the casino demanded intensive particular information just before closing the account. Irrespective of requests via chat and e mail, the On line casino experienced not blocked the account. The player refused to provide personal information resulting from mistrust and fear of misuse for promotional applications.